Product & Platform
We're constantly improving the platform to unlock greater value for your business.
By tracking the newest AI advancements, model releases, and emerging vendors,
we quickly integrate them into powerful, business-ready features.
Product & Platform
By tracking the newest AI advancements, model releases, and emerging vendors, we quickly integrate them into powerful, business-ready features
Different types of agents
External facing agents
Conversational agents that engage directly with your customers and partners. They answer questions, guide users through processes, and resolve issues - across web, chat, voice and email. Consistent, multilingual, and available around the clock.
- Customer-facing support
- Partner and supplier communication
- Self-service environments
Internal facing agents
Conversational agents that help your employees gather, register and execute entire business processes. Accessible through chat, voice or directly in MS Teams.
- Employee on-boarding and HR assistance
- Client info retrieval across different systems
- Internal process guidance
Autonomous agents
Agents that operate silently in the background, running processes from start to finish without human involvement. They pull data, make decisions, take action, and report
back - freeing your team for higher-value work.
- End-to-end process automation
- Cross-system data orchestration
- Monitoring, alerting, and escalation
- Scheduled or event-triggered execution
Different types of agents
External facing agents
Conversational agents that engage directly with your customers and partners. They answer questions, guide users through processes, and resolve issues - across web, chat, voice and email. Consistent, multilingual, and available around the clock.
- Customer-facing support
- Partner and supplier communication
- Self-service environments
Internal facing agents
Conversational agents that help your employees gather, register and execute entire business processes. Accessible through chat, voice or directly in MS Teams.
- Employee on-boarding and HR assistance
- Client info retrieval across different systems
- Internal process guidance
Autonomous agents
Agents that operate silently in the background, running processes from start to finish without human involvement. They pull data, make decisions, take action, and report
back - freeing your team for higher-value work.
- End-to-end process automation
- Cross-system data orchestration
- Monitoring, alerting, and escalation
- Scheduled or event-triggered execution
PROMPT WIZARD
Stop wrestling with complex instructions. Simply describe what you need in plain language, and our Prompt Wizard guides you through a step-by-step conversation to build your conversational AI agent together. You stay in control at every stage — reviewing, adjusting, and refining until your agent works exactly the way you want it to.PROMPT WIZARD
Stop wrestling with complex instructions.Simply describe what you need in plain language, and our Prompt Wizard guides you through a step-by-step conversation to build your conversational AI agent together. You stay in control at every
stage — reviewing, adjusting, and refining until your agent works exactly the way you want it to.
MCP Connectivity
MCP Connectivity enables a direct, two-way connection between your agent and the systems your business runs on.
Think of it as an universal adapter between your AI team and your existing tech stack - CRM, ERP, HR, legacy platforms, and more.
They stop being a separate step in the process, they become part of the conversation and the solution.
MCP Connectivity
MCP Connectivity enables a direct, two-way connection between your agent and the systems your business runs on. Think of it as an universal adapter between your AI team and your existing tech stack - CRM, ERP, HR, legacy platforms, and more.
They stop being a separate step in the process, they become part of the conversation and the solution.
Read and write — both ways
Your agent doesn't just look things up. It acts on them. Cases get created, statuses updated, payments logged. Automatically, at the moment it needs to happen.
Zero re-entry
What used to end with "I'll pass this on to a colleague" now ends with a confirmation. The data is already in the system before the conversation is over.
Works with what you already have
MCP is an open standard. You don't need to replace your existing software — your agent connects to what's already there, from legacy systems to modern SaaS platforms.
Always current data
Because your agent queries your systems live, it never works from outdated information. It sees exactly what your team sees — in the moment.
Full audit trail included
Every action your agent takes is traceable. Who asked what, when it was processed, exactly what was written. Fully transparent and compliance-ready.
Read and write — both ways
Your agent doesn't just look things up. It acts on them. Cases get created, statuses updated, payments logged. Automatically, at the moment it needs to happen.
Zero re-entry
What used to end with "I'll pass this on to a colleague" now ends with a confirmation. The data is already in the system before the conversation is over.
Works with what you already have
MCP is an open standard. You don't need to replace your existing software — your agent connects to what's already there, from legacy systems to modern SaaS platforms.
Always current data
Because your agent queries your systems live, it never works from outdated information. It sees exactly what your team sees — in the moment.
Full audit trail included
Every action your agent takes is traceable. Who asked what, when it was processed, exactly what was written. Fully transparent and compliance-ready.
Agents that work as a team
Our agents work like your best employee: no dropped balls, they loop in the right colleague, and the customer conversation flows smoothly. When a customer request arrives, the best-suited agent steps in. If the topic, scope, or complexity shifts, the system forwards the task to an even better-equipped agent. The user just gets answers, progress, and results. With konversational, you don’t just automate a single task; you automate the entire process.
Built for complete processes
A single agent can answer a question. A team can handle an entire customer journey — intake, verification, action, confirmation — without a human stepping in at every stage.
The right expert, every time
Each agent in your team is configured for a specific domain: claims, onboarding, billing, scheduling. Routing happens automatically, based on what the user actually needs.
No dead ends
When a request goes beyond one agent's scope, it doesn't stall. It moves. Your customer keeps getting helped — without being bounced around or asked to start over.
One conversation, many capabilities
To the user, it feels like talking to one very capable colleague. Behind the scenes, an entire team is at work.
You define the team
You decide which agents exist, what they know, and how they collaborate. No developers required — just your knowledge of your own processes.
Agents that work as
a team
Our agents work like your best employee: no dropped balls, they loop in the right colleague, and the customer conversation flows smoothly. When a customer request arrives, the best-suited agent steps in. If the topic, scope, or complexity shifts, the system forwards the task to an even better-equipped agent. The user just gets answers, progress, and results. With konversational, you don’t just automate a single task; you automate the entire process.
Built for complete processes
A single agent can answer a question. A team can handle an entire customer
journey — intake, verification, action, confirmation — without a human stepping in at every stage.
The right expert, every time
Each agent in your team is configured for a specific domain: claims, onboarding, billing, scheduling. Routing happens automatically, based on what the user actually needs.
No dead ends
When a request goes beyond one agent's scope, it doesn't stall. It moves. Your customer keeps getting helped — without being bounced around or asked to start over.
You define the team
You decide which agents exist, what they know, and how they collaborate. No developers required — just your knowledge of your own processes.
One conversation, many capabilities
To the user, it feels like talking to one very capable colleague. Behind the scenes, an entire team is at work.
Knowledge bases
Decide which knowledge bases your agents have acces to.
PDF & Other documents
Upload your company documents — HR policies, pricing sheets, SLAs, or any other reference material. The AI agent will use these to answer questions and take informed actions.
Webscraping
Do you want your AI agent to act upon information that's actually already available online (for example FAQ)? Just add the URL and you're virtual employee knows where to look.
Legacy systems
The real power of our platform: AI agents that tap directly into your internal systems — CRM, ERP, and beyond — through seamless MCP server integrations.
Knowledge bases
Decide which knowledge bases your agents have acces to.
PDF & Other documents
Upload your company documents — HR policies, pricing sheets, SLAs, or any other reference material. The AI agent will use these to answer questions and take informed actions.
Webscraping
Do you want your AI agent to act upon information that's actually already available online (for example FAQ)? Just add the URL and you're virtual employee knows where to look.
Legacy systems
The real power of our platform: AI agents that tap directly into your internal systems — CRM, ERP, and beyond — through seamless MCP server integrations.
Channels
Webchat
Customers get their own customized chat environment where they can retrieve all their documents, ask questions and take actions that used to take 10 clicks in a portal
Mail
Your conversational AI Agents tap directly into your mails and handle them in a natural, conversational way.
Telephone
Want to take it even a step further?
Your AI Agents handle incoming calls exactly the way you want it, based on exactly the same prompt.
Voice
Even typing is no longer necessary. Voice integration let's your customers and employees talk directly to your virtual workforce through spoken language.
MS Teams
Do you want your conversational agents directly available in MS Teams for the ultimate user experience?
No worries, we got you covered!
Instant messaging
We support instant messaging (SMS, Whatsapp...) to contact your customers in an extremely personal way.
Vendor neutral, or BYOK
Vendor neutral, or BYOK
Channels
Webchat
Customers get their own customized chat environment where they can retrieve all their documents, ask questions and take actions that used to take 10 clicks in a portal.
Mail
Your conversational AI Agents tap directly into your mails and handle them in a natural, conversational way.
Telephone
Want to take it even a step further?
Your AI Agents handle incoming calls exactly the way you want it, based on exactly the same prompt.
Voice
Even typing is no longer necessary. Voice integration let's your customers and employees talk directly to your virtual workforce through spoken language.
MS Teams
Do you want your conversational agents directly available in MS Teams for the ultimate user experience?
No worries, we got you covered!
Instant messaging
We support instant messaging (SMS, Whatsapp...) to contact your customers in an extremely personal way.
Frequently asked questions
Yes. konversaitional connects to CRM, ERP, HR, and legacy systems via our MCP-based integration layer. If your solution already supports MCP connections, you are good to go. If not, contact our sales to help you. Custom integrations are available upon request.
konversaitional uses a wide range of LLM models and vendors, most of them are multi-lingual by default. As such, your agents can operate in any language without additional configuration. Even more: defining the agents can be done in any language as well. This enables you to write out your knowledge of the process in the language you understand best, hence delivering the best assistants possible for your employee and customers.
Yes. konversaitional is built with enterprise-grade security, role-based access controls, and full audit trails. We support multiple AI model providers so you're never locked into a single vendor. For enterprise customers it is possible to provide custom API keys so we leverage your AI provider's custom setup. For European customers we provide the necessary GDPR compliancy statements. See our terms an conditions for more information.
New models are launched almost every week. New vendors come and go. konversaitional supports these by default and your agents only get better automatically. konversaitional is built to leverage the latest AI models: as the underlying technology advances, so does your AI workforce. And the best part: you don't have to change anything. This makes konversaitional a future proof investment that will only return better results and more possibilities in the future. As AI grows, your AI assistant capabilities grow with you.
Frequently asked questions
Yes. konversaitional connects to CRM, ERP, HR, and legacy systems via our MCP-based integration layer. If your solution already supports MCP connections, you are good to go. If not, contact our sales to help you. Custom integrations are available upon request.
konversaitional uses a wide range of LLM models and vendors, most of them are multi-lingual by default. As such, your agents can operate in any language without additional configuration. Even more: defining the agents can be done in any language as well. This enables you to write out your knowledge of the process in the language you understand best, hence delivering the best assistants possible for your employee and customers.
Yes. konversaitional is built with enterprise-grade security, role-based access controls, and full audit trails. We support multiple AI model providers so you're never locked into a single vendor. For enterprise customers it is possible to provide custom API keys so we leverage your AI provider's custom setup. For European customers we provide the necessary GDPR compliancy statements. See our terms an conditions for more information.
New models are launched almost every week. New vendors come and go. konversaitional supports these by default and your agents only get better automatically. konversaitional is built to leverage the latest AI models: as the underlying technology advances, so does your AI workforce. And the best part: you don't have to change anything. This makes konversaitional a future proof investment that will only return better results and more possibilities in the future. As AI grows, your AI assistant capabilities grow with you.
Future-Proof by Design
konversaitional is built on today's leading large language models, but gets better as AI improves. As the technology advances, so do your agents.
Your investment grows with the technology, not against it.
"We're not selling you software. We're giving you a team that keeps getting smarter."
Future-Proof by Design
konversaitional is built on today's leading large language models, but gets better as AI improves. As the technology advances, so do your agents.
Your investment grows with the technology, not against it.
"We're not selling you software. We're giving you a team that keeps getting smarter."