You are able to understand business processes, talk to the business owners and help them to master konversaitional so they can empower our agents with their knowledge. You like to interact with customers and making a project a succes is what drives you. You can manage your time in different projects and know how and when to communicate to the customer. If you know a thing or two about writing software (preferably in the .NET world) that is a definite plus. You are the connection between our customers and our development team and provide valuable input about the product that we develop every day for our customers.